Don't look Down. Can you guess the 5 statements that customers hate?

That's not my job.

I don't know.

That's our policy.  Sorry.

I'm not allowed to do that.

You'll have to come back later when someone can help you.

Customers love initiative, creativity, and caring.  Even if we can't solve the problem, we can make a commitment to find the answer or the person who can help them.