1. Disengage from my own emotional reaction—take a deep breath.
2. Depersonalize their attack--focus on behaviors not people.
3. (Try to) Empathize--they are distraught.
4. Disclose my thoughts and feelings--use an I statement to maintain a healthy boundary.
5. Inquire into their thoughts and feelings.
Tuesday, July 13, 2010
5 steps to manage defensiveness or attacks from others.
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