Exploring my training passions--emotional intelligence, time management, conflict resolution, customer service, and dynamic presentations.
Friday, November 8, 2013
More on building empathy
This video is amazing. Sometimes sad but incredibly powerful and a great reminder of building empathy. Designed for healthcare providers, this can be a reminder to imagine the experience of your customers.
Laura was a graduate student in clinical psychology but eventually switched majors and earned her M.A in theatre. Laura is a theatre director and award-winning playwright and screenwriter. She also writes about psychology, spirituality, and emotional intelligence. By day Laura offers workshops in communication and emotional intelligence topics through her company, www.training4breakthroughs.com.