Monday, January 17, 2011

Best practices when facilitating groups

Facilitating a group process is challenging but the rewards for the group are great. Here's a list of ideal facilitator actions. See Ingrid Ben's "Facilitating with Ease" for more info.

__ asking for dissenting views
__ paraphrasing a lot
__ showing respect for opposing views
__ non-defensiveness
__ validating speakers
__ redirecting sarcasm
__ confronting the facts
__ using norms for control
__ showing concern for others'
__ making interventions
__ checking on how people are doing
__ disclosing personal feelings
__ letting people vent
__ bringing proper closure
__ mediating conflicts between
two people
__ making sure everyone stays
from "Facilitating with Ease" by Ingrid Bens

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