I recently met a manager, “Ingrid,” who had alienated her entire team. Ingrid was a kind person but she had facial expressions that upset and agitated others. When she was thinking her face became a blank stare. This stare seemed like an angry glare to her staff. Soon, every attempt at communication was colored by mistrust and assumptions. Her staff saw hostile motives in Ingrid’s every action. Meanwhile, Ingrid felt her team’s resistance and soon her facial expressions grew even sterner.
Are you aware of the messages your sending to others? Do you find that other people often misinterpret your words or moods?