Is training needed?

This is a familiar tool but thought it may be time for a reminder.....

1. Employee can and is willing to do the work:
• Look for another cause for deficient performance
• Support with time and resources
• Provide coaching
2. Employee can’t but is willing:
• Provide skills training
• Conduct on-the-job training
• Could be lack of resources, equipment, tools, etc.
• Look for another cause
3. Employee can but won’t:
• Discuss poor attitude
• Identify consequences
• Provide feedback
• Provide coaching
• Supervise practice
4. Employee can’t and won’t:
• Provide skills training
• Supervise practice
• Discuss poor attitude
• Identify benefits
• Investigate possible other problem
___________
1995 Carolyn Balling and Jean Barbazette. All rights reserved.