Dave is a star technician who has been promoted several times. If Dave is to advance any further, he must solicit help from others. Now he must learn how to listen, persuade, be patient, contain his emotions, offer sympathy, feel empathy, and recover from the emotional onslaughts that come with group give-and-take.
Research has shown that supervisors and managers need even more expertise in emotional intelligence to do their daily work. Is your workplace filled with emotionally intelligent leaders?