How do we work with less conflict? Here’s a useful acronym that I recently created.
When in conflict --DUEL
Describe—Describe what you need changed in your work situation.
Understand—Work to understand your emotional triggers and those of your co-workers.
Empathize—Can you find a way to imagine how the other person feels?
Listen—Listen for both facts and feelings--to discover their emotional needs.
© 2010 Laura Lewis-Barr all rights reserved